Privacy policy
Last updated: August 11, 2025
STAYMYX operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). STAYMYX is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs regarding the collection, processing, and disclosure of your personal information.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information depending on how you interact with us, subject to applicable laws:
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Contact details: Name, billing and shipping address, phone number, email address.
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Financial information: Payment method details (e.g., bank, credit/debit card, JazzCash, EasyPaisa), transaction details.
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Account information: Username, password, preferences, and settings.
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Transaction details: Items viewed, added to cart, purchased, returned, or cancelled.
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Communications: Information provided in customer service inquiries via email, WhatsApp, or phone.
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Device and usage information: Browser type, IP address, and how you interact with our website.
How We Collect Personal Information
We collect personal information from:
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Direct interactions: When you create an account, place an order, or contact us.
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Automated interactions: Through cookies and similar technologies on our site.
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Service providers: Such as payment processors, courier companies, and IT providers.
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Partners or third parties: When necessary to fulfill orders or provide services.
How We Use Your Personal Information
We may use your information to:
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Provide and improve our Services – Process your orders, manage your account, arrange shipping, handle returns/refunds, and customize your shopping experience.
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Marketing and promotions – Send you product updates, special offers, or targeted ads (only with your consent where required).
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Security and fraud prevention – Verify accounts, detect suspicious activity, and protect our customers.
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Customer support – Respond to inquiries, resolve issues, and maintain service quality.
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Legal compliance – Meet our legal obligations or respond to lawful requests.
How We Share Personal Information
We may share your information with:
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Shopify – Our store platform provider.
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Courier partners – TCS, Leopard Courier, and other logistics providers for order delivery.
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Payment processors – Banks, JazzCash, EasyPaisa, and other financial intermediaries.
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Marketing partners – For promotional purposes (only if you opt in).
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Legal authorities – Where required by law.
We do not sell your personal information.
Relationship with Shopify
Our Services are hosted by Shopify. Shopify may collect and process your personal information to provide and improve its services. To learn more about Shopify’s privacy practices, visit Shopify Privacy Policy.
Your Rights
Depending on applicable laws, you may have the right to:
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Access or request a copy of your personal information.
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Request corrections to inaccurate data.
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Request deletion of your personal information (where legally permissible).
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Withdraw consent for marketing communications.
You can exercise these rights by contacting us via the details below.
Data Retention
We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.
Cookies
We use cookies and similar technologies to improve your shopping experience. You can manage your cookie settings via your browser.
Children’s Privacy
Our Services are intended for individuals aged 18 and above. We do not knowingly collect information from minors.
Security
While we use reasonable security measures, no method of data transmission or storage is completely secure. Please keep your account credentials safe.
International Data Transfers
Your data may be transferred to and processed in countries other than Pakistan, including where our service providers are located.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last updated” date changed accordingly.
Contact Us
For questions or concerns about this Privacy Policy, or to exercise your rights, contact us:
Email: info@staymyx.com
WhatsApp: 0333-1980180
Phone: 0333-1980180
Address: Sialkot Road Near Kamoki Toll Plaza, Poonia Brothers Pvt Ltd, Sialkot, Pakistan